FAQ

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HAST undertakes to respect the confidentiality of personal data provided on the Website and to process it in accordance with the provisions of the French Data Protection Act ("Loi Informatique et Libertés") of 6 January 1978. The information collected on the Website is strictly confidential and is primarily intended for the processing of your order by HAST.

Our Paris boutiques are open Monday to Saturday non-stop from 11:00 to 19:30, and our Lyon boutique from 10:00 to 19:00 non-stop. 

Our boutiques are located at:

47 rue d'Aboukir, 75002 Paris
29 rue du Commerce, 75015 Paris
7 rue des Batignolles, 75017 Paris
38 rue de Charonne, 75011 Paris
10 rue Jean de Tournes, 69002 Lyon

You can try our garments on in store to find your ideal size with guidance from our advisors. To assist you, we provide fitting shirts in every size and cut offered by Hast, as well as try-on pieces across all sizes for the rest of our collection.
As we offer a wide selection of styles and variations, we may not always have the exact piece you are looking for available to try on in store. However, once your size and cut are confirmed (for shirts), you can order your chosen shirts or garments with complete confidence, as our fits remain identical from one fabric to another.

Know that you won't be around on the delivery day? You can choose to have your order delivered directly to one of our boutiques. To do so, update your delivery address to one of our store locations: 47 rue d'Aboukir 75002 PARIS, 7 rue des Batignolles, 75017 Paris, 29 rue du Commerce, 75015 Paris, 38 rue de Charonne, 75011 Paris or 10 rue Jean de Tournes, 69002 Lyon. Please ensure you state in the address that your parcel is destined for Boutique HAST to ensure smooth delivery.

You can of course make purchases in store, subject to stock availability. As our boutiques are connected, you can also order the shirt you want directly on site if it is not in stock in the boutique.

To place an order, select the item you want, choose your size (where applicable), and click 'Add to cart'. Once added, simply click "Checkout". If you do not have an account yet, you can register at this point; otherwise, simply sign in, enter your delivery address, select your shipping method, and proceed to payment.

If the item you wish to purchase is out of stock, we recommend setting an alert for your preferred size and style by clicking on "Notify me when available". You will receive an email notification as soon as the item is restocked. If you would like to know when it will be back in stock, please feel free to reach out to our customer service team. 

Click on the 'Find in store' button on the product page to check availability across our various boutiques. You can then, if you wish, visit one of the stores holding the item in stock.

Once your order has been placed, if you notice an error with your item (wrong size, incorrect reference), we recommend emailing hello@hastparis.com or calling our customer service team on 07 83 47 23 44 so we can rectify it. However, we are unable to amend your order if it has already been prepared and is ready for dispatch. In that case, the Hast team recommends initiating a return once you receive your parcel. 

You will receive a confirmation email with a summary of your purchases to confirm your order. You can also track your order directly in your HAST customer account. 

Once your payment has been accepted, you will receive a confirmation email. From then on, you will be able to view your order in your customer account. 

If you are unable to proceed with your order, this may be due to your web browser; please try switching to a different one. If it still does not work, try clearing your browsing history and logging back into your account. If you made an entry error during payment, you will need to wait about 30 minutes before trying to confirm your order again. If you continue to experience issues, contact us at hello@hastparis.com or on 07 83 47 23 44 and we will do everything we can to assist you. 

You have several options to pay for your order:

- Pay via PayPal: you will be redirected to their website. If you already have an account, simply log in; otherwise, you can create one quickly and free of charge.

- Pay by credit or debit card: payment is entirely secure and managed by Groupe Crédit Mutuel. Keep your phone handy as you will receive a confirmation SMS to authenticate your payment.

- Pay with American Express: simply enter your card details and confirm your payment to complete the purchase.

- Pay in three or four instalments (France only).
Payment in three instalments is available on orders over €150. A 1.53% fee is applied at checkout (first payment), with subsequent payments collected via direct debit at monthly intervals.
Payment in four instalments is available on orders over €300. A 1.73% fee is applied at checkout (first payment), with subsequent payments collected via direct debit at monthly intervals.

All credit card transactions are secured by the CREDIT MUTUEL CIC payment gateway. All information shared with Hast is strictly protected to ensure the compliance and security of every transaction.

To redeem a discount code (birthday, referral, exchanged item), first add your selected items to your basket. Once you are ready, click on "Do you have a promo code?" in the right-hand column and enter your code. The corresponding amount will be deducted from your total. 

IN FRANCE
If you choose delivery via Colissimo, shipping is free on orders over €200. You can also opt for signature-required delivery for added security, or choose DHL Express or Chronopost for faster delivery with next-day service* if you place your order before midday. Here too, delivery is complimentary on orders over €200. If the selected item is available in our boutique, feel free to choose our free 2-hour in-store collection.

IN THE EUROPEAN UNION
Complimentary shipping via Chronopost International on orders over €200 to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

IN EUROPE AND THE REST OF THE WORLD
Complimentary shipping via DHL International to Switzerland (on orders over 250 CHF) and to the United Kingdom (on orders over £200). Complimentary shipping via DHL Express to the United States (on orders over $250), Canada (on orders over 350 CAD), and the rest of the world (on orders over €250). Delivery charges via DHL Express to Switzerland (5 CHF on orders over 250 CHF) and to the United Kingdom (£5 on orders over £200).

If you choose delivery via Colissimo, your order will arrive within two to three working days. With Chronopost Express, orders placed Monday to Friday before midday will be delivered the next day (excluding public holidays). If you opt for in-store collection and the selected item is in stock at the boutique, you can collect your order within 2 hours.
Similarly, by selecting Express delivery in Paris, your order can be delivered within 2 hours.

Via Chronopost International within the European Union, delivery takes two to six working days.

Via DHL International to Switzerland and the United Kingdom, delivery takes three to five working days.

Via DHL Express to Switzerland, the United Kingdom, the United States, Canada, and the rest of the world, delivery takes two to six working days.

You can have your order delivered wherever you like: to your workplace, home address, a pick-up point, or even in store. However, please ensure you provide all relevant delivery details when placing your order. 

If you were not home at the time of delivery, you should have received a calling card from the courier. If not, please check whether the parcel was left with your concierge, neighbours, postal worker or local post office. If you still cannot locate your parcel, you can contact us at hello@hastparis.com or on 07 83 47 23 44 and we will do everything we can to assist you. If you know you will not be at home, consider having your order delivered to your workplace or to one of our boutiques!

You can track the location of your parcel in your account dashboard: My account

We ship internationally. In this case, items are sold exclusive of tax, and you will be responsible for any duties and taxes applicable in the destination country. 

If you have not received your order, please make sure the parcel has not been left with your concierge, neighbours, postal worker or local post office. If you still cannot locate your parcel, you can contact us at hello@hastparis.com or on 07 83 47 23 44 and we will do everything we can to help you. 

Selected the wrong size? The colour isn't quite right? Changed your mind?
You have 14 days from the delivery of your items to change your mind and return the goods to us.
Click this link: Make a return

We only accept returns of new, unworn items (apart from trying on), unwashed, and carefully folded in their original packaging.

If you would like an exchange:

Carefully prepare your parcel, ensuring you MUST include your delivery note. If you have misplaced it, please get in touch with us.
Print the prepaid return label received by email and attach it to your parcel. Finally, drop it off at the post office of your choice.
Once your return is received and approved, a voucher valid for one year will be issued.
You can also make an exchange directly in our boutiques located at 47 rue d’Aboukir 75002 Paris, 7 rue des Batignolles, 75017 Paris, 29 rue du Commerce, 75015 Paris, 38 rue de Charonne, 75011 Paris and 10 rue Jean de Tournes, 69002 Lyon.

If you would like a refund:

Carefully prepare your parcel, ensuring you MUST include your delivery note. Please contact us if you have misplaced it.
Print the prepaid return label received by email and attach it to your parcel.

Your refund will be processed within 14 days once your parcel has been received and approved. The cost of the return label (€8) will be deducted from your refund.
If a credit note was used to pay for the order, a refund will not be possible.

Valid in France and the European Union:

Carefully prepare your parcel, ensuring you MUST include your delivery note. If you have misplaced it, please get in touch with us.
Print the prepaid return label received by email and attach it to your parcel. Finally, drop it off at the post office of your choice.
Once your return is received and approved, a voucher valid for one year will be issued.
You can also make an exchange directly in our boutiques located at 47 rue d’Aboukir 75002 Paris, 7 rue des Batignolles, 75017 Paris, 29 rue du Commerce, 75015 Paris, 38 rue de Charonne, 75011 Paris and 10 rue Jean de Tournes, 69002 Lyon.

Valid in France, Europe and the rest of the world:

Carefully prepare your parcel, ensuring you MUST include your delivery note. Please contact us if you have lost it.
Print the prepaid return label received by email and attach it to your parcel.

Your refund will be processed within 14 days once your parcel has been received and approved. The cost of the return label will be deducted from your refund. If a credit note was used to pay for the order, a refund will not be possible.
Likewise, it is not possible to obtain a refund if the purchase was made in store; only an exchange is available in this case. Refunds are only available for online purchases.
Refunds are also not permitted after an initial exchange. For further details on this matter, please refer to our Delivery & Returns page.

You are very welcome to return your order directly to one of our boutiques. We will issue a credit voucher for an exchange, valid immediately in store. For a refund, this will be processed by our website's accounting department, and the amount paid will be credited directly to your account. Please note: for purchases made directly in store, we only offer exchanges or credit notes.

We double-check your order before dispatching your parcel; however, mistakes can happen and we sincerely apologise. If what you receive does not match what you ordered, you can follow our returns procedure and send the items back to us. Upon receiving the parcel, we will issue a credit note so you can reorder the correct product. 

Our products are checked twice before being packaged, but an item may occasionally arrive damaged. If this occurs, please take a photo of the issue and email us at hello@hastparis.com, and we will do everything we can to resolve it.

We will refund your order within a maximum of 30 days.