Terms of use

Article 1 - The company

The website www.hastparis.com (hereinafter referred to as “the Website”) is published and operated by the company HAST PARIS SAS (hereinafter referred to as “HAST”), having its registered office at 20, boulevard Poissonnière – 75009 Paris, with a share capital of €50,000, registered in the Paris Companies Register under number 793 590 159, and whose intra-community VAT number is as follows: FR 64 793590159.

For any information or questions, the buyer can contact HAST PARIS SAS customer service by email at hello@hastparis.com or by telephone at +33 (0)7 83 47 23 44 for France (cost of a local call).

Article 2 - General

These general terms and conditions of sale (hereinafter the “GTC”) govern the commercial relations between HAST and any buyer (hereinafter the “Buyer”) of HAST branded products (hereinafter referred to as the “Products”) on the Website.

Validation of the order of a Product offered for sale on the Website implies the express, total and unconditional acceptance of the General Terms and Conditions, which is expressly acknowledged by the Buyer, who in particular waives the right to rely on any contradictory document which would be unenforceable against HAST.

The General Terms and Conditions applicable to an order are those in force on the day the order is confirmed by the Buyer.

The T&Cs are accessible at any time on the Website and will prevail, where applicable, over any other version or any other contradictory document.

The purchase of the Product is prohibited to minors under 18 years of age as well as to persons incapable of entering into a legal contract.

The Buyer guarantees the accuracy of the information he provides on the Website.

Purchases made on the Website are intended solely for the Buyer's personal use, or intended to be given as a gift, and may not be used for resale.

Article 3 - Products

The Products are all the goods offered for sale by HAST on the Website.

The Products offered for sale on the Website are valid while stocks last.

HAST makes its best efforts to ensure that the photographic representation of the Products on the Website is as faithful as possible to the Products themselves. However, given the digital presentation method of the Products on the Internet, it is possible that the Buyer's perception of the photographic representation of the Products does not correspond exactly to the Products themselves.
The greatest diligence is exercised in the presentation of the Products on the Site in order to meet the requirements of Article L.111-1 of the Consumer Code.

Article 4 - Order and payment terms

4.1 - Order

Buyers have the possibility to order on the Website at the address www.hastparis.com.

To purchase Products, the Buyer goes to the page of the Product of their choice and clicks on the “ADD TO CART” tab, then goes to the “MY CART” area and clicks on “ORDER”.

The Buyer then indicates a billing address and a delivery address.

A summary of the order appears and the Buyer can view the details of their order and its price.

Before final validation of the order, the Buyer has the possibility - at any time - to view and modify the items placed in the "MY BASKET" space by clicking on this tab.

The Buyer must then validate their order to proceed with payment.

In order for the order to be validated, the Buyer must also read the General Terms and Conditions and check the box "I declare that I have read and fully and unreservedly accept all of the General Terms and Conditions of Sale".

Once the order has been validated, the Buyer automatically and without delay receives an email confirming his order, including a summary of the items ordered and a copy of the General Terms and Conditions. This email confirms that HAST has received the Buyer's order, but does not constitute confirmation of the availability of the Products ordered.

The Buyer receives a second email when the items are ready to be shipped, which will be a confirmation of the availability of the items ordered.

In the event of total or partial unavailability of the Products after placing the order, the Buyer will be informed by email of partial delivery or cancellation of the order.

In the event of unavailability of the Products, the Buyer has the option of being reimbursed for the price of the unavailable Product ordered within fourteen (14) days following his request.

During the sales period, operations organized by the HAST brand cannot be combined with discount vouchers, credits, gift certificates and promotions.

4.2 - Payment, non-payment

The price of the Products is indicated on the Website inclusive of all taxes. The shipping costs of the Buyer's order will be indicated to him before the final validation of the order. In addition, once the order has been validated, the prices and costs will remain accessible in the "History of your orders" section in the "My account" area accessible on the Website.

For deliveries outside French territory, the provisions set out in the General Tax Code relating to VAT will apply.

Payment for the Products must be made by credit card or via Paypal, following the instructions on the payment page.

The credit cards accepted to date are: Carte Bleue, Carte Bleue Visa and MasterCard.

Payment can be made in cash or in three installments (minimum order of 150 euros) or in four installments (minimum order of 300 euros).

If payment is made in cash, the full price, including shipping costs, will be debited from the Buyer's payment card or Paypal account at the time the products ordered are sent.

If the buyer chooses to pay in three installments, a fee of 1.53% will be applied at the time of payment of the order (first payment).
If the buyer chooses to pay in four installments, a fee of 1.73% will be applied at the time of payment of the order (first payment).
After the first payment, subsequent payments will be made by direct debit with an interval of one month between each debit.
Payment in installments is only available in France.

The Buyer guarantees that he is fully authorized to use the payment card or Paypal account for the payment of his Order and that this means of payment gives access to sufficient funds to cover all the costs of his order.

If the card issuer refuses to authorize the payment, or if the Paypal account does not have sufficient funds, the order will not be validated and the goods will not be delivered. In this case, HAST will send an email to the Buyer to inform him of the refusal.

Payment card transactions are handled by the CREDIT MUTUEL-CIC secure payment system.

All information that Buyers communicate to HAST is strictly protected and guarantees the compliance and security of each transaction.

In the event of non-compliance by the Buyer with the obligations entered into under the General Terms and Conditions, and in particular in the event of fraud or any attempted fraud, and any incident of payment of the price of the order, HAST reserves the right to refuse any order from the Buyer with whom such a dispute exists.

Article 5. Price of products

The prices of the Products are those of the tariff in force on the day the order is validated.

The prices of the Products are indicated on the Website in Euros and are inclusive of all taxes (including VAT at the legal rate in force).

Prices are guaranteed subject to typographical errors.

The prices of the Products indicated on the Website are exclusive of delivery costs.

The purchased products are payable in cash in full on the day the order is placed. Delivery of the Product will only take place after full payment of the product. Delivery means the transfer to the consumer of physical possession or control of the good.

Promotional codes (referral code, birthday code, etc.) and credits cannot be combined with the sales period.
Furthermore, credits and promotional codes cannot be combined with each other.

Article 6 - Delivery

6.1. Delivery methods offered

The Buyer has the choice between the following delivery methods:

- COLISSIMO SUIVI (without signature)
- COLISSIMO SUIVI (against signature)
- CHRONOPOST EXPRESS
- CHRONOPOST EXPRESS AT RELAY POINT
- DELIVERY TO RELAY POINT
- DELIVERY TO POST OFFICE
- SHOP PICKUP
- DELIVERY TO STORE
- DHL INTERNATIONAL
- COLISSIMO INTERNATIONAL
- CHRONOPOST INTERNATIONAL
- UPS

6.2 - Delivery costs

6.2.1 - Free delivery costs

Delivery costs for a COLISSIMO delivery in Metropolitan France, including Corsica, Andorra, and Monaco are free from 200 euros of purchase. The site offers several Colissimo services offered from 200 euros of purchase such as: home delivery without signature, delivery to a relay point, pick up station and post office.

6.2.2 - Paid delivery costs

Delivery costs for EXPRESS delivery with CHRONOPOST in mainland France and internationally (certain countries), by COLISSIMO INTERNATIONAL, CHRONOPOST INTERNATIONAL, DHL INTERNATIONAL and UPS are chargeable.

The delivery costs are then indicated including all taxes when the order is validated.

These delivery costs are added to the prices indicated for the Products. Before the final validation of the order, the customer is informed of the total price to be paid.

Amount of delivery costs:

- 3 euros for delivery to a relay point or post office (chargeable for purchases under 200 euros).
- 5 euros for delivery without signature (chargeable for purchases under 200 euros).
- 7 euros by COLISSIMO SUIVI delivery against signature for purchases under 200 euros, 3 euros for purchases over 200 euros.
- 7 euros for express delivery to a relay point (to a relay point the next morning if the order is placed before 1 p.m., payable for purchases under 200 euros)
- from 12 euros for express delivery by CHRONOPOST in mainland France (at home the next morning if the order is placed from Monday to Friday excluding public holidays before 12 noon). The price varies depending on the weight.

- from 11.40 euros, depending on the destination and weight of the package, by CHRONOPOST INTERNATIONAL.
- from 16.52 euros, depending on the destination and weight of the package, by COLISSIMO INTERNATIONAL.
- from 18.33 euros, depending on the weight of the package, by UPS.
- from 31.17 euros depending on the destination and weight of the package, by DHL INTERNATIONAL.

Please note that customs duties may be added to the delivery costs for certain countries outside the European Union. This is particularly the case for the United Kingdom since January 1, 2021.

6.3 - Packaging of the order

Orders are delivered in specific packaging to guarantee their condition during transport of the Products.

All orders are delivered with a delivery note corresponding to the Products delivered.

6.4 - Address and delivery times

HAST delivers its Products in mainland France, including Corsica, in Europe, and in countries outside the European Union.

Any possible participation in shipping costs is inclusive of VAT.

The Products are sent to the delivery address specified by the Buyer during the ordering process, HAST cannot be held responsible in the event of an incorrect or incomplete address indicated by the Buyer.

In the event that the Buyer's order concerns several Products, HAST reserves the right to send them in several batches.

The Products purchased by the Buyer are generally delivered within two (2) to three (3) working days in mainland France. In all cases, the Products are delivered within a maximum of fourteen (14) days from the date of receipt of the second delivery email.

HAST undertakes to make its best efforts to deliver the Products ordered by the Buyer within the time limits specified above.

If the aforementioned period of fourteen (14) days is exceeded, the Buyer may request immediate termination of the sale by sending a registered letter with acknowledgment of receipt to the address located at 20 boulevard Poissonnière – 75009 Paris or an email to the following address: hello@hastparis.com , and obtain reimbursement of the sums paid for their order.

The sums paid by the Buyer will then be returned to him without delay, and at the latest within fourteen (14) days following the date on which the contract was terminated.

Pursuant to Article 1218 of the Civil Code, HAST cannot be held liable or considered to have committed a fault in the processing of the Buyer's file, if any delay or non-performance results from a case of force majeure as defined by the French Courts.

Upon receipt of the order, the customer is invited to check the condition of the packaging and the conformity of the Products delivered and to immediately report any anomaly by sending an email to hello@hastparis.com .

Article 7 - Right of withdrawal, exchange and return

7.1 - Right of withdrawal

Only products that have been purchased on the Site www.hastparis.com are affected by the right of withdrawal. If your Hast products were purchased in the store located at 47 rue d'Aboukir, 75002 Paris, France, at 29 rue du Commerce, 75015 Paris, France, at 7 rue des Batignolles, 75017 Paris, France or at 10 rue Jean de Tournes, 69002 Lyon, France France the products must be returned to the store for exchange only.

The customer has the right to withdraw and return the Products ordered within fourteen (14) clear days from receipt of the package. In the case of an order for several products delivered separately, the period starts from receipt of the last product. By complying with the terms and conditions set out below:

a- the products will be returned in a condition allowing their transport to the address mentioned on the return slip included in your package,

b- the products will be in their original condition, without having been damaged, stained, washed, modified or worn (except for trying on), with the original packaging and all accessories relating to the products, such as packaging, labels, as well as the original invoice. If the withdrawal period of fourteen (14) days expires on a Saturday, Sunday or public holiday, this period is extended until the following working day.
Swimsuits should be tried on while keeping your underwear on.
Underwear (socks and briefs) will not be eligible for an exchange if they have been opened. Only intact products, i.e. in their original condition (in their packaging and unopened), will be accepted.

For any purchase made on www.hastparis.com, requests for withdrawal, regardless of the delivery method, must be sent to us via the form to download here, or by any other means of your choice explicitly expressing your wish to withdraw.

In accordance with the provisions of Article L 121-21-4 of the Consumer Code, we will refund the price of the products in your order as well as any delivery costs at the standard rate, by crediting the means of payment used for your initial order. We will make this refund as soon as possible and at the latest within fourteen (14) days following receipt of the goods that you have returned to us.

7.2 - Return terms

You have a period of fourteen (14) days following receipt of your order to inform us of your wish to return part or all of your order.

Prior to returning the Products, the Buyer must notify HAST of their intention and the reasons for this return by clicking on this link: make a return

Prepare your package carefully, IMPERATIVELY including your “delivery slip”. If you have lost it, please contact customer service.
You will then receive (during the first exchange) a prepaid postage label by email for the postage costs to be covered by HAST in the event of an exchange. However, it should be noted that this return label is only offered in the event that the buyer requests an exchange for all returned items. When returning for a refund, the amount of the return label (€8) will be deducted from your refund.

The return or exchange is at the Customer's risk. The Product must be returned within fourteen (14) days in its original condition, new, unworn, unwashed and previously carefully folded in their original packaging.

Upon receipt of the package, HAST will objectively assess the condition of the returned merchandise. No return or exchange will be accepted if the returned item(s) have been clearly used or damaged in a context other than the Buyer's fitting and this use or damage renders the Products unfit for sale. If the return or exchange is refused by HAST, the Products will then be returned to the Buyer, the return costs will be borne by the latter.

It is also possible to make an exchange or return directly in our stores located at 47 rue d'Aboukir, 75002 Paris, France, at 29 rue du Commerce, 75015 Paris, France, at 7 rue des Batignolles, 75017 Paris, France or at 10 rue Jean de Tournes, 69002 Lyon, France

7.3 - Return costs

During the first exchange, no return costs are charged to the customer in metropolitan France (Corsica, Monaco and Andorra included). The return costs are the standard delivery costs of the products ordered and received by the Buyer and returned to Hast.

In case of refund, the amount of the return label (€8) will be deducted from your refund.

Beyond one (1) exchange, returns for exchange are accepted by HAST, but the cost of returning and resending the new order is the responsibility of the customer.
Return costs include postal charges (equivalent to the current rate) and logistics costs (preparation of the order) equal to €2.50 including tax per package.
Return costs will be covered in the event of non-compliance or error on the part of HAST.

Article 8 - Reimbursement, credits or exchange

If the conditions set out in Article 7 above are met, HAST will, at the customer's choice, reimburse the price of the returned products or issue a credit (purchase voucher) for exchange, valid for 1 year on the Website.

In the event of a request for reimbursement by the Buyer, HAST will, within fourteen (14) days of receipt of the returned products, re-credit the means of payment used during the initial order corresponding to the price of the returned products.
In the event of an exchange request, HAST will issue a credit note (purchase voucher) to the Buyer, HAST will send the latter electronically, within fourteen (14) days of receipt of the returned products, this credit note is valid for one (1) year on the Website and corresponds to the price of the returned Products.

Customers who have benefited from a promotional code and wish to exchange it subsequently will receive a credit for the net amount paid. If the discount is no longer valid or cannot be combined, the amount equivalent to the discount received on the first purchase must be paid in order to exchange the product ordered.

In the event that an order has been paid for with a discount voucher, the value of the discount voucher will be deducted from the amount of the refund or credit issued by HAST in proportion to the number of Products ordered.
In the event of an exchange request by the Buyer, this request depends on the availability of products in stock.
The Buyer is informed that following an exchange, the Buyer cannot request a refund for the exchanged products but can only make a new exchange or request the issue of a new credit note.
When an order has been paid for using a credit note, the returned products will no longer be eligible for a refund by HAST. Only the exchange of returned products or the issuance of a new credit note by HAST will be authorized. The Buyer is also informed that credit notes issued by HAST are neither divisible nor refundable.

No refunds will be made in store. For purchases made on the website and returned directly to the store, the refund will be made by the website's accounting department within fourteen (14) days of receipt of the returned products.
Gift bags are not eligible for a refund.

When returning for a refund, the amount of the return label (€8) will be deducted from your refund.

Article 9 - Gift cards

Gift cards purchased on the Website can be used to purchase Products on the Website but also in our stores.

In the event that the total amount of an order paid using a gift card exceeds the amount of the gift card, the remaining balance must be paid by the Buyer by credit card.

Once used, any unused gift card balance will be retained for future purchases and will not be returned or exchanged for cash.

The Buyer has the right to cancel the purchase of a gift card on the Website within fourteen (14) days from the date of its acquisition and provided that it has not been used. HAST undertakes to reimburse the amount of the gift card to the credit card used for the purchase of the card or to the Paypal account within fourteen (14) days from the cancellation request.

In the event that a Product purchased using a gift card is returned, the refund of the amount of the Product purchased will be credited to the gift card used, in the form of a credit.

HAST reserves the right to refuse, cancel or suspend the purchase of gift cards as well as orders paid using these cards, in the event of suspected fraud, for gift cards issued in error with an incorrect denomination, or for any other violation of the rules applicable to Gift Cards.

Article 10 - Personal data

HAST undertakes to respect the confidential nature of the personal data communicated by Buyers on the Website and to process them in accordance with the provisions of the Data Protection Act of 6 January 1978 and Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
Personal data collected on the Website will be processed in accordance with HAST's Personal Data Management Policy .
In accordance with the regulations in force, the Buyer has the rights mentioned in the Policy for managing your personal data which he can exercise:
• through their customer account
• by email, accompanied by a copy of any identity document: hello@hastparis.com
• by mail accompanied by a copy of any identity document, contacting Customer Service HAST PARIS SAS, 20 boulevard Poissonnière – 75009 Paris

Article 11 - Liability

HAST cannot be held responsible for delays or failures to comply with the obligations provided for under the T&Cs in the event of force majeure within the meaning of the case law of the French courts.

HAST may also not be held responsible for any inconvenience or damage relating to the use of the Internet network and the Website (interruption in service, computer viruses, external intrusions, etc.).

Articles 12 - Guarantees

The Buyer benefits from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with the provisions of articles L.217-4 et seq. of the Consumer Code and 1641 et seq. of the Civil Code.

If the Products delivered by HAST present a lack of conformity existing at the time of delivery or a hidden defect, the Buyer is invited to contact HAST as soon as possible by sending an email to the address hello@hastparis.com .

Within the framework of these guarantees, HAST undertakes, as far as it is possible to do, to:

- either replace the Product with an identical or equivalent Product depending on available stocks,

- either to exchange the Product for a Product of equivalent price depending on available stocks,

- or to reimburse the price of the Product ordered within fourteen (14) days from the Buyer's request if replacement with an identical or equivalent Product proves impossible.

Article 13 - Intellectual property rights

All elements present on the Website www.hastparis.com and the site itself are protected by copyright, trademark law, design law and/or any other intellectual property right.

These elements belong to HAST or are used with the agreement of their owners.

The reproduction or representation of these elements, without the express prior written consent of HAST, constitutes acts of counterfeiting punishable by sanctions under the Intellectual Property Code and the Penal Code.

The Website made available to the Buyer is intended solely for his personal and private use and not for commercial use. The content of the Website may not be used for any other purposes whatsoever, without the prior, express and written consent of HAST.

Article 14 - Applicable law - Disputes

The T&Cs are governed by and subject to French law.

In the event of a dispute, an amicable solution will be sought and favored before any legal action. Failing this, the French courts shall have territorial jurisdiction to hear any dispute relating to the website www.hastparis.com and the orders placed there.

Since January 1, 2016, Articles L 612-1 et seq. of the Consumer Code grant you the right to use a consumer mediator with a view to amicably resolving the dispute between you and a professional. Before contacting said mediation service, please remember that you must have contacted our Customer Service by email at the following address hello@hastparis.com . As long as you have not taken the step of contacting our Customer Service beforehand in order to try to find an amicable solution to your dispute, the mediation service referred to in this article cannot be contacted.

In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, Hast is a member of the Association of European Mediators (AME), whose contact details are as follows: AME, located at 11, place Dauphine 75001 Paris – www.mediationconso-ame.com. After prior written action by consumers to Hast Paris, the Mediator Service may be contacted for any consumer dispute that has not been resolved. To find out how to contact the Mediator, click http://www.mediationconso-ame.com/equipement-de-la-personne-habillement-chaussures-accessoires/view/form.html.

Dedicated platform of the European Commission: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

Article 15 - Modification of the general conditions of sale

The T&Cs may be subject to change or modification by HAST.

The General Terms and Conditions applicable on the date of the Buyer's order are those available on the Website on the date of validation of the order.

For any request or additional information concerning the T&Cs, the Buyer is invited to send an email to the following address: hello@hastparis.com .