Personal data

HAST’s personal data management policy

1. Our commitments regarding the protection of your personal data

We, HAST PARIS SAS, whose head office is located at 20 boulevard Poissonnière – 75009 Paris, and registered in the Paris Companies Register under number 793 590 159 (hereinafter “HAST”), as data controller , show you how we collect, process and transfer your personal data, to provide you with new services on a daily basis while respecting your rights.

We protect your privacy by ensuring the protection, confidentiality, non-alteration, availability and security of the personal data you entrust to us across all of our communication channels.

We take all necessary measures to:

  • provide you with clear and transparent information on how your personal data will be collected and processed;
  • implement all technical and organizational measures necessary to protect your personal data against disclosure, loss, alteration or access by an unauthorized third party;
  • keep your personal data only for as long as necessary for the purposes of the processing or service specified;
  • offer you at any time the possibility of accessing and modifying your personal data that we process directly via your personal spaces on our site.

To achieve these objectives, we implement appropriate technical and organizational measures to ensure that processing complies with applicable law regarding the protection of personal data.

2. On what occasions do we collect your personal data?

Your personal data may be collected when:

  • you create an account on our website
  • you visit our website which may use cookies;
  • you purchase our products online;
  • you subscribe to our newsletter.

3. What personal information do we process and when do we collect it?

We collect the information that you provide to us as part of our commercial relationship, in particular:

  • when you create a customer account;
  • when managing your orders;
  • during your discussions with our customer service;
  • when you visit our social media accounts;
  • when you participate in a competition.

Information whose collection is strictly necessary to provide you with a service is marked with an asterisk and generally concerns your last name, first name, postal address, email address, mobile telephone number and date of birth.

We also collect personal information when you purchase our products. In particular, we collect information relating to the amount and nature of your purchases, information relating to your orders, your invoices and your customer journey on our online service.

4. How do we use your personal data?

We treat your personal information transparently and securely. Your personal information is collected for the purposes detailed below.

4.1 Purposes of our processing of personal data

Order and delivery management

As part of the performance of our obligations to our customers, we collect and use your personal information to manage our business relationship, including to manage your purchases and orders and to deliver your products.

Customer relationship management / Improving your customer experience
We use and store your personal information in order to update our customer files and offer you products that you may like.

Communicating with you
We collect and store your personal information to be able to communicate with you about your orders, invoices or customer service complaints.

Targeted advertising and newsletter
We collect and store your personal information for marketing purposes, in particular to be able to send you our newsletter, if you have given us your consent. If you no longer wish to receive our newsletter, go to your personal space in the My Profile section and click on “My personal information” and uncheck the box “subscribe to our newsletter!” ".

Legal or regulatory requirement
We may be required to process your personal data in order to comply with one of our legal or regulatory obligations, for example by providing your personal data in the event of lawful requests from public authorities, including to meet national security requirements , fraud prevention or law enforcement.

4.2 Who are the recipients of your personal data?

We ensure that only authorized people within HAST can access your personal data when this access is necessary for the execution of our commercial relationship.

Our service providers may also be recipients of personal data strictly necessary for the performance of the services that we have entrusted to them (for example: delivery, online payment).

4.3 Where are your personal data stored?

The data is stored in compliance with French legislation and European regulations.

We may be required, in compliance with French legislation and European regulations, to share with other companies personal data necessary for the implementation of the services that you have contracted or subscribed to (examples: home delivery, point withdrawal).

If our service provider operates outside the European Union, we protect the confidentiality of your personal information and your rights by using the appropriate guarantees within the meaning of the applicable regulations on the protection of personal data.

4.4 How long is your personal data stored?

The retention periods of data in active database comply with the recommendations of the CNIL and/or the applicable legal obligations:

Categories of personal data Shelf life on active basis
Data from your customer accounts 3 years from your last contact with HAST
Identity document communicated as part of the exercise of the rights of questioning, access, rectification and opposition 1 year from the date of receipt by HAST
Your email address for sending our newsletter (subject to having obtained your consent) Until you withdraw your consent
Data for the management of opposition lists to receive our newsletter 3 years from exercising the right to object to receiving our newsletter
Cookies 13 months from the date the cookie is placed on your computer

At the end of these periods, we can proceed to archiving the data, in particular to meet the limitation periods for legal actions.

4.5 Cookie management

When consulting our website, we may, if you accept, place cookies on your computer, using your browser software. Cookies allow us, during their validity or recording period, to identify your computer during your next visits. HAST partners or service providers, or third-party companies, may also place cookies on your computer. Certain cookies are essential for browsing our site, in particular for the proper execution of the order process, their deletion may cause difficulties when browsing our website.

5. How to exercise your rights?

In order to allow you to control our uses of your personal data, you benefit from the following rights:

  • right to object to our processing of your personal data;
  • right to access your personal data that we process;
  • right to rectify them;
  • right to erasure of your personal data;
  • right to portability of your personal data;
  • right to restriction of processing;
  • right to define guidelines relating to the conservation, erasure and communication of your personal data after your death.

You can exercise your rights: • through your customer account

• by email, accompanied by a copy of any identity document:

• by mail accompanied by a copy of any identity document by contacting HAST PARIS SAS Customer Service, 20, boulevard Poissonnière – 75009 Paris

You also have the possibility of submitting a complaint to the National Commission for Information Technology and Liberties:

If you would like clarification on the content of these rights, please contact us at the above addresses.

We will provide you with our responses to your requests as soon as possible and in any event within one month of receipt of your requests.